These Terms and Conditions govern the sale of products on the dokke website www.mydokke.com by:
The DOKKE-BASIL company, ‘société par actions simplifiée’, registered with the RCS Paris under number 832 086 227 with a share capital of 1 500 euros, having its ‘siège social’ at au 10 rue de Penthièvre, 75008 Paris, represented by Rama DIOP, acting in her capacity as President of the company and duly authorized for the purposes here of.
The sale of dokke items from this website is available in French and English.
The fact of placing an order implies full acceptance of these Terms and Conditions which are available at any time on the website and in particular at the time of confirmation of the order. We invite you to print and keep a copy of these Terms and Conditions of Sale for future reference. Unless proved otherwise, the data recorded by us is proof of transactions and their date.
Orders placed on website are reserved for “end buyer” individuals and businesses other than for their resale. The resale of dokke items is formally prohibited to any buyer who would trade there in a professional capacity.
For information, questions, advice or order tracking or complaints, contact our Online Customer Services:
By mail to the following address:
DOKKE – Customer Services Eshop
10, Rue de Penthièvre – 75008 PARIS – France
By email :
ARTICLE 1 – TYPES OF PRODUCTS OFFERED FOR SALE ON OUR WEBSITE
The website offers a selection of collection items from the traditional and new ranges of the dokke brand.
- Online sales of collection items on our website.
Offers of items are within the limits of available stocks. The information on availability of items is provided at the time of placing the order.
2. Online sales of the personalized collection on our website (Bespoke).
It relates to customized item(s) on sale, designed and manufactured to your specifications within the sole limit of the offered choices within the order process.The offers on items are only available while stocks last. The information regarding the item availability is provided during the order placement.
ARTICLE 2 – THE UNIT PRICES OF ITEMS AND TOTAL COST OF THE ORDER
The prices of the items are shown inclusive of tax (current VAT rate on the day of registration of your order), excluding shipping costs. They are quoted in Euros. They are modifiable at any time, it being understood that the items are invoiced at the rate in force upon registration of the order.
The total amount of the order you are planning to place is indicated on the “summary” screen of your order, including the following information in particular: • price including VAT of the items • shipping costs • If the item was customized, price including VAT with all the different customization (fabric, embroideries and/or patch(es)… )
ARTICLE 3 – THE ORDER 3.1 – Ordering procedure
3.1 – Procédure de commande
PHASE 1 : Selecting the item(s): -For items of collections: selection of the colour and/or size. -For customized items (fabrics, embroideries and/or patch(es): selection of the model, then customization of the item processing these different stages in any order: Addition of an embroidery: selection of item colour, choice of typography, addition of the text (initials or others), choice of the size of embroidery.
It is possible to personnalise some dokke articles in the Bespoke category. DOKKE reserves the right to refuse a customization if this one isn’t technically feasible. If that is the case, the customer will be notified when his order is received. Access to Phase 2 is done by clicking on the “BUY” button
PHASE 2: Access to “BUY” :
Summary of the item(s) about to be purchased.
Access to Phase 3 is done by clicking on the “CONFIRM MY ORDER” button
The confirmation of the order is then carried out in 5 steps:
• Identification: Creation of your client account or authentication through an existing account. Creation or verification (if existing client account) of the billing address and delivery address • Selection of the delivery mode: Express Colissimo Mondial Relay
• Reminder of the basket: View of the result of your order and validation of the following: Items ordered and total amount of the order Indication of the amount of the shipping costs based on the carrier chosen
• Acceptance of General Conditions of Sale : During this stage, you can check the data entered during the order process and, where appropriate, correct that data.
• Ordering: Entering banking data and final validation of the order by clicking on the “CONFIRM AND PAY” button.
3.2. – Order confirmation: Receipt of a printable order confirmation email serving as a purchase order, also containing these Terms and Conditions of Sale, the contact details of our Online Customer Services, information about the right to cancel and the link to the cancellation form. Receipt a shipping confirmation email upon shipment of the order. The invoice will be attached to a confirmation of dispatch email.
We reserve the right not to honour an abnormal order or one placed in bad faith, and for any other legitimate reason.
ARTICLE 4 – PAYMENT
The payment of your purchases is carried out exclusively, when placing your order, by bank card (Carte Bleue, Visa, Maestro, Eurocard/Mastercard, American Express).
The debit of your bank card is made no later than six (6) days after placing your order, in the currency there of.
You can shop in total security, the confidentiality of banking information transmitted via the website to an authorised banking institution is carried out in a secure environment (SSL protocol).
Payment card numbers are not stored on our website but on the secure website of the banking institution.
As part of the process of payments made by electronic means, and to combat the fraudulent use of online payment methods, we carry out verification of the reliability of the information entered by you when registering your order.
Thus, we carry out verification of the consistency between the address of the bank card and the billing address.
We also reserve the right to request additional documents (photocopy of identity card, proof of address …) to validate your purchase and dispatch your parcel. These requests will be made by email or by phone: For an order which has a delivery address which is different to the billing address; For new customers; For orders amounting to more than 500 euros.
We remain the owners of the items sold until we receive full payment of the price including VAT and shipping costs.
ARTICLE 5 – DELIVERY – DESTINATION
The items offered for sale will be delivered in Metropolitan France, including Corsica and in the European Union.
You will be receive delivery to the address specified when ordering.
Deliveries are made in Express mode, Colissimo or Mondial Relay from Monday to Friday from 8 am to 6 pm.
DOKKE-BASIL cannot be held responsible for delays in delivery and delivery-related errors after goods have left the warehouse.
5.1. DELIVERY – SHIPPING COSTS Shipping costs are shown at Step 3 – “DELIVERY DETAILS” of the ordering process. They depend on the total amount of your order.
5.2. DELIVERY – TIME Unless there is a specific mention of delays during holiday periods, you will receive your delivery within the following time-limits: For the collection items: within a maximum period of 3 to 5 working days after the order is placed. For the customized items: within a maximum period of 15 working days after the order is placed.
If you have not received your order within the specified time, we invite you to contact ou customer eshop service.
You have received the dispatch confirmation email but you have not received your order within the time indicated: You can ask us (by registered letter with acknowledgement of receipt, or in writing via another durable medium) to make delivery within a reasonable additional period.
If we fail to deliver within this period, the sale may then be cancelled, if desired (by registered letter with acknowledgement of receipt, or in writing via another durable medium in accordance with Article L138-2 of the French Consumer Code).
The sale will be considered to have been cancelled upon receipt by us of the letter or written document informing us of this cancellation, unless we have made the delivery in the meantime.
You will be refunded the total amount paid (including shipping costs paid at the time of ordering for the items(s) concerned) within a maximum period of 14 days from the date when the sale was cancelled.
5.3. DELIVERY – RECEIPT 5.3.1. PRECAUTIONS To avoid any complications upon receipt of your parcel, please read the following information carefully:
For orders delivered in Metropolitan France (including Corsica), in Express mode, Colissimo or Mondial Relay will deliver the parcel to the recipient shown on the Delivery Note.
5.3.2. RESERVATIONS Upon receipt of your order, always check the condition of your parcel, the good condition of the item ordered, as well as its compliance with the order. If you find that your parcel or your item has been damaged, please indicate this on the carrier’s delivery note and contact our eshop Customer Services immediately: email@example.com.
In your message, be sure to mention the damage observed (parcel damp, pierced, opened, etc.). In all cases, you have a period of three (3) days, excluding public holidays, from the receipt of your parcel to notify the carrier by extra-judicial document or registered letter, of any reservations you may have (Article L133 -3 of the French Commercial Code). If the item(s) delivered do not correspond to your order, you can return it/them, in accordance with the following “Returns” and “Guarantees” procedures.
AARTICLE 6 – RETURNS – RIGHT TO CANCELLATION
6.1 COLLECTION ITEMS In addition to the cases for return set out in articles 5.2. (Late delivery), and 8.1. (Legal Guarantees) you can exercise your right to cancellation under the following conditions:
You have a period of fourteen (14) days from receipt of your item(s) to exercise your right to cancellation, in accordance with articles L121-21 and those following of the French Consumer Code (in the event of an order for several items delivered separately, the period shall run from the receipt of the last item).
In order to do this, you can go to our website under “My Account” then “My orders” and initiate the return process. You will need to note the return number you have generated via your customer space on the return slip, which can also be downloaded from the same space.
It is in this same space that you can select “cancellation request” as a reason for return. Please ensure that all the sections requested on the return form are entered legibly, in order that we can then process your request properly. You must then insert the completed return form into your parcel. Unfortunately, we will be unable to process your return if you do not include this document. You can also contact eshop Customer Services by email: firstname.lastname@example.org. You must then send us your item within fourteen (14) days at the latest after notifying us of your decision to cancel. Please note: the return label has an associated expiry date and must be used within a period of fourteen (14) days from the date of receipt of your order. We will refund you the total amount paid when ordering, namely:
• the cost of the item(s) that you have returned to us • shipping costs (outward) relating to your order, according to the fee schedule set out in article 5.1 of these Terms and Conditions.
If you decide to return your order, you will be responsible for paying the return costs for the products purchased. In this case, the refund due to you will not be subject to any deduction. This refund will include, in addition to the price of products purchased, the delivery costs originally paid for your order. Any liability in the event of loss or damage to goods during return shipping will remain your responsibility.
he refund will be made using the same means of payment as used for the initial transaction, as soon as possible and at the latest within fourteen (14) days from the date that we have been informed of your decision to cancel.
However, we reserve the right to defer the refund of the item(s) until you have provided proof of shipment of the item(s), the effective date being that of these occurrences.
6.2 CUSTOMIZED ITEMS
Customized items cannot be returned or exchanged accordance with the article L121-21-8 of the French Consumer Code: “The right to cancellation cannot be exercised for contracts for the supply of consumer goods made to the consumer’s specifications or clearly personalized”
So, you do not have any possibility to invoke any right to cancellation. Therefore, we recommend you to allocate sufficient time and attention to your item’s creation.
ARTICLE 7 – TIME AND METHODS OF REIMBURSEMENT
For the collection items and in addition to observing the time limits and procedures described in article 6 on the return of products, in the event of a customer exercising their right to cancellation, the return is considered to have been carried out correctly if the following conditions are fully met: • the product must not have been worn, used, modified, soiled, washed or damaged and; • the label must still be attached to the product • products must be returned whole and unused in their original packaging; • products must be sent to the Seller in one single shipment. In fact, the Seller reserves the right not to accept items from a same order, returned and shipped at different times; • the returned products must be given to the carrier of your choice within fourteen (14) days of the date on which you received them.
In the event that the methods and the terms for exercising the right to cancellation specified in article 7, should not be respected, you will not be entitled to reimbursement of amounts already paid to the provider and any costs associated with return of the products will remain your responsibility. However, if you so request, you can have the products returned to you at your expense, in the condition in which they were returned to the supplier. Failing such a request, the supplier may keep the products in addition to sums already paid for their acquisition
ARTICLE 8 – EXCHANGE
8.1 COLLECTION ITEMS It is not possible to exchange one or more products purchased on the mydokke website.
You will need to return the item(s) by following the procedure set out in articles 6 and 7 and then place a new order on the mydokke website. 8.2 CUSTOMIZED ITEMS As mentioned in the article 6.2, no customized items will be returned or exchanged.
ARTICLE 9 – GUARANTEES – AFTER SALES SERVICE – LIABILITY
9.1. LEGAL GUARANTEES
The items offered comply with current regulations. They benefit from the expertise and quality of dokke as well as legal guarantees (legal guarantee of conformity and guarantee against latent defects).
As part of the implementation of legal guarantees, we invite you to contact our Online Customer Services without delay: email@example.com
9.2. AFTER SALES SERVICE
The mydokke After Sales Service is responsible for assisting you in your shopping in the online shop www.mydokke.com but also for the application of current regulations as part of the implementation of the Legal Guarantees.
To contact our After Sales Service, please contact us by email: firstname.lastname@example.org.
Your collection item will be forwarded to our experts who will take the appropriate decision: In the event of a manufacturing defect being found and validated by our experts, we will replace your item with a new item of equivalent value. Your item will not be repaired if it is too worn. It will be returned to you in the condition in which it was received.
Important information regarding customized item(s): With item(s) daily use, the patch(es) can come off and/or be damaged. If so, it is possible to glue it back together with a high temperature iron or using a textile glue. The patch(es) assembly is done by hand at high temperature and high pressure. So, the placing and distances between them can be slightly different and/or slightly damaged. The embroidery service is an artisanal work. So according to the requested letters, margins and distances between alphabets can be different.
We are not responsible for any difference in colour between that perceived on your screen and in reality, for the terms of the personal message accompanying your gift and their possible consequences, for personalisation choices for personalised items that do not suit the recipient, even if the item is a gift.
Furthermore, we will not be held responsible or negligent for any delay or failure following the occurrence of a force majeure.
Finally, we draw your attention to the fact that we cannot be held responsible for an order which may have been placed by a minor, whether or not the parents have authorised such an order.
ARTICLE 10 – DATA PROTECTION
Your personal data is required to process your order and is at no time intended to be sold, marketed or rented to third parties.
You have a right to access, modification, rectification and opposition with regard to information concerning you, by writing to email@example.com.
Your postal address, email address and telephone number will only be passed on to our partners chose in express mode, La Poste et Mondial Relay for their use in the context of the successful operation of their services, particularly to ensure the implementation of your delivery choices.
La Poste, Mondial Relay and any partner in express mode are committed to respecting the privacy of your personal data and to ensuring their storage in secure conditions in accordance with the rules of art and the provisions of the French law on ‘Informatique et Libertés’ (data protection). The partners undertake not to use your data for purposes other than for the operation of their services, in particular to provide your choice of delivery, to notify you of the availability of your parcel and to conduct customer satisfaction surveys . They also undertake not to sell them or use them, free of charge or in return for payment, in any manner whatsoever.
DOKKE-BASIL reserves the right to place a cookie on the user’s computer. This implementation is designed to store information relating to users’ navigation on the website (pages visited, date and time of consultation, etc.).
This information is not stored on users’ computers. This cookie does not allow the DOKKE-BASIL company to identify the user.
DOKKE DOKKE-BASIL cannot under any circumstances be held responsible for any direct or indirect damage, of any nature, resulting from the use of this website, and in particular in the event of: • interruption to the website or the occurrence of bugs; • inaccuracy or incompleteness of the information contained therein; • damage arising from fraudulent intrusion by a third party resulting in a modification to the information available on the website.
The creation of hypertext links to this website, without the prior consent of DOKKE DOKKE-BASIL is forbidden. DOKKE DOKKE-BASIL declines any responsibility regarding the content of any site linked to its own. These conditions are governed by French law. In case of dispute, and failing an amicable settlement, the French courts shall have exclusive jurisdiction.
ARTICLE 11 – INTELLECTUAL PROPERTY
Intellectual property rights to the website and to all its components (brands, designs, copyrights, domain names, etc.) are subject to a right of ownership or exclusive use to the benefit of DOKKE-BASIL. Total or partial reproduction of the website, without the express agreement of DOKKE-BASIL, is prohibited except for personal and private use, excluding any commercial purpose.
ARTICLE 12 – APPLICABLE LAW – DISPUTES
These Terms and Conditions of Sale, the order and all acts arising from them are governed by French law. You will have the option of recourse, in the case of dispute, to a conventional mediation procedure or other alternative method of dispute resolution. In case of dispute, and failing an amicable settlement, the French courts shall have exclusive jurisdiction.